Terms & Conditions

1. Who we are & scope

These Terms & Conditions (“Terms”) govern all quotations, orders, sales and deliveries made through nanochemazone.in or otherwise by Aritech Chemazone Private Limited, a company incorporated in India under the Companies Act, 2013 (CIN: U29304HR2017PTC070414; GSTIN: 06AAPCA9378P1ZL), trading as Aritech Nanomaterials India (“Aritech”, “we”, “us”), to customers in India (“Buyer”, “you”).

Aritech is the authorized Indian distributor of products manufactured by Nanochemazone® Canada (the “Manufacturer”). Every contract of sale is between the Buyer and Aritech only. By requesting a quotation, placing an order or accepting delivery you agree to these Terms, which form a contract under the Indian Contract Act, 1872. Terms printed on a Buyer’s purchase order apply only if Aritech accepts them in writing.

Our products are intended for business, institutional and research buyers (B2B). Where a purchase is made by a consumer as defined in the Consumer Protection Act, 2019, nothing in these Terms limits the rights that Act gives the consumer.

2. Quotations & orders

• Prices on the website, if any, are indicative. A sale is made only on the basis of a written quotation (or proforma invoice) issued by Aritech.
• Quotations are valid for 30 days unless stated otherwise and may be revised before acceptance if exchange rates, freight, customs duty or the Manufacturer’s prices change.
• An order is binding only when Aritech confirms it in writing or dispatches the goods.
• Custom, made-to-order or specially imported items cannot be cancelled once confirmed.

3. Prices, GST & invoicing

• All prices are in Indian Rupees (INR).
• Goods and Services Tax (GST) is charged as applicable under the CGST Act, 2017, the IGST Act, 2017 and the relevant State GST Act — IGST for inter-state supplies and CGST + SGST for supplies within Haryana. Customs duty, freight, packing and insurance are shown on the quotation or invoice.
• Aritech issues a GST tax invoice for every supply. To claim input tax credit, please give us your correct GSTIN, legal name, billing address and place of supply before dispatch; Aritech is not responsible for credit lost because of incorrect details supplied by the Buyer.
• Where an e-way bill is required, it is generated with the shipment based on the details the Buyer provides.
• Any tax deducted at source (TDS) by the Buyer must be deposited and reflected in Form 26AS, and the TDS certificate shared with us.

4. Payment

• Payment is accepted by bank transfer (NEFT / RTGS / IMPS), UPI or cheque in favour of Aritech Chemazone Private Limited, as stated on the quotation or invoice.
• Advance payment is standard for new customers, custom items and imported orders.
• Purchase orders from approved universities, government institutions and companies may be accepted on credit of 30 days from the invoice date, where agreed in writing.
• Aritech may hold dispatch while earlier invoices are overdue, and may charge interest on overdue amounts as permitted under applicable Indian law.

5. Delivery, risk & title

• Delivery times are estimates. Imported items depend on international freight and customs clearance in India.
• Risk passes to the Buyer on delivery to the agreed address in India; title passes when Aritech has received full payment, in line with the Sale of Goods Act, 1930.
• The Buyer must provide a correct delivery address, contact person and any licence, permit or end-use certificate needed for regulated materials.

6. Inspection & claims

• Transit damage or shortage must be reported to sales@chemazone.in with photographs within 3 days of delivery, and noted on the courier’s delivery receipt where possible.
• Quality or specification claims must be reported within 7 days of delivery, supported by analysis results from an independent or NABL-accredited laboratory showing the product does not meet its stated specification.
• Goods not reported within these periods are treated as accepted. Goods must not be returned without written authorisation from Aritech.

7. Replacements & refunds

Where a claim is accepted, Aritech will, at its choice, replace the product or issue a GST credit note against future purchases. Cash refunds are not provided, except where required by law. Opened, used, altered or incorrectly stored products and custom-made items are not eligible for return.

8. Intended use, safety & compliance

• Unless clearly stated otherwise, products are supplied for research, development and industrial use only — not for human or veterinary use, food, drugs, cosmetics or household use.
• The Buyer is responsible for safe handling, storage, use and disposal in line with the Safety Data Sheet and Indian law, including the Environment (Protection) Act, 1986, the Manufacture, Storage and Import of Hazardous Chemical Rules, 1989, and the Hazardous and Other Wastes (Management and Transboundary Movement) Rules, 2016, where applicable.
• The Buyer is responsible for any licence, registration or permit needed to buy, possess or use a product.

9. Product information

Descriptions, data sheets and specifications are provided by the Manufacturer for guidance; images are illustrative. The Buyer alone decides whether a product is suitable for its application.

10. Limitation of liability

Aritech warrants only that products conform to the specification on the quotation or Certificate of Analysis at the time of dispatch. To the maximum extent permitted by Indian law:

• Aritech does not accept liability for experimental failures, application-specific performance, or results obtained under conditions beyond its control.
• Aritech is not liable for indirect, incidental or consequential loss, including loss of research time, data, profit, production or reputation.
• Aritech’s total liability for any claim shall not exceed the price paid for the specific product giving rise to the claim.

11. Indemnity

The Buyer shall indemnify Aritech Chemazone Private Limited, its directors, employees and the Manufacturer against any claim, loss or expense arising from the Buyer’s handling, storage, use, resale or disposal of the products, or from a breach of these Terms or of applicable law.

12. Export & resale

Products are supplied for use in India. The Buyer shall not export or re-export them except in compliance with the Foreign Trade (Development and Regulation) Act, 1992, India’s SCOMET list and other applicable export control laws, and shall not use them for any prohibited purpose.

13. Force majeure

Aritech is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, strikes, transport or customs disruption, government action, shortages at the Manufacturer or changes in law.

14. Privacy & data protection

Personal data you share (name, institution, contact, GST and billing details) is processed to answer enquiries, fulfil orders and meet tax and legal obligations, in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We do not sell personal data. You may ask us to access, correct or erase your data by writing to the Grievance Officer below.

15. Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, complaints and grievances may be sent to:

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

16. Governing law, disputes & jurisdiction

These Terms are governed by the laws of India. The parties will first try to settle any dispute amicably within 30 days. If not settled, the dispute shall be referred to a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996; the seat of arbitration shall be Kurukshetra, Haryana and the language English. Subject to this, the courts at Kurukshetra, Haryana shall have exclusive jurisdiction.

17. Changes & contact

Aritech may update these Terms from time to time; the version on this page at the time of your order applies.